The Healthcare Executive'S Guide To Urgent Care Centers And Freestanding Eds
The Healthcare Executive'S Guide To Urgent Care Centers And Freestanding Eds

The Healthcare Executive'S Guide To Urgent Care Centers And Freestanding Eds

  • Publish Date: 2012-08-23
  • Binding: Paperback
  • Author: HCPro Inc.;HealthLeaders Media;Michael F. Boyle MD FACEP;Daniel G. Kirkpatrick MHA FACHE
Regular price $163.83 Sale price $56.71

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A blueprint for planning, building, and operating a successful urgent care center or freestanding ED.

One in five Americans lacks adequate access to primary care physicians and even those patients with insurance and a primary care doctor can struggle to get same-day appointments, leaving many seeking treatment in overcrowded, high-cost emergency departments. Urgent care centers offer patients a lower-cost, convenient alternative to hospitals. For providers, these centers represent new business opportunities.

This roadmap to urgent care centers will help you and your organization:

- Create a financial plan
- Determine whether to lease or build
- Develop an efficient staffing model
- Effectively market the urgent care center
- Learn strategies to grow and expand the urgent care center's services

Take a look at the Table of Contents

Chapter 1: Healthcare Market for Urgent Care Centers and Freestanding EDs
Changing Insurance Landscape
Cost of Care
Access to Care
Defining Urgent Care Facilities
ED and Urgent Care Interface

Chapter 2: Affiliation and Ownership
Business Case
Affiliation Urgent Care Models
Independent Urgent Care Models

Chapter 3: Creating a Financial Plan
Market Considerations
Financing 101

Chapter 4: Facility Considerations
Location Is Crucial
Lease vs. Ownership
Defining Internal Spaces
Equipment and Supply Needs

Chapter 5: Billing, Coding, Collections
Insurance Participation Strategies
Determining Which Payers to Work With
Contract Negotiations
Billing for Services

Chapter 6: Human Resources and Staffing
Hiring the Right People
Staffing Requirements
Staffing Hours
Staffing Based on Clinic Model

Chapter 7: Ancillary Testing: Laboratory and Radiology Services
Determining What Laboratory Services to Provide
Determining What Radiology Services to Provide

Chapter 8: Clinical Patient Care
Types of Clinical Conditions Treated
Medical Staff Issues
Medical Emergencies
A Few Clinical Pearls of Wisdom

Chapter 9: Patient Satisfaction: Creating and Delivering the Right Expectations
The Cost of Dissatisfied Patients
Improving Patient Satisfaction
Specific Techniques to Satisfy Your Patients
Quality Issues

Chapter 10: Marketing Strategies
Tailoring the Marketing Message
Building the Market Plan
Marketing Basics

Chapter 11: Safety and Risk Management
A Culture of Safety and Preventing Harm
A Systematic Approach
Reducing Errors and Preventing Harm
Military Aviation and Urgent Care Medicine
Taking a Walk
Stay Focused on Ongoing Operations

Chapter 12: Strategies to Expand Urgent Care Business
Occupational Medicine
Immunization Clinic
Travel Medicine
Physical Examinations
Hospital Affiliated Clinics

Chapter 13: The Freestanding Emergency Department
Principles of the Freestanding ED
Access to care

Chapter 14: Retail Clinics
Basics of Retail Clinics

Chapter 15: Urgent Care Centers as Part of Accountable Care Organization
ACO Concept
ACO Structure
Documentation and Electronic Health Records
Urgent Care Centers and ACOs

Chapter 16: The Ideal Urgent Care Clinic
Planning the 'I Have a Dream' Clinic

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