The Human Touch: Today'S Most Unusual Program For Productivity And Profit
Publish Date: 1993-03-01
Author: William W. Arnold;Jeanne M. Plas
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Sometimes the simplest ideas are the most revolutionary An eloquent argument for the cost effectiveness of civil leadership and civility in the workplace. Every executive should read this book before concluding she or he knows the real meaning of total quality management M. Scott Peck Author, The Road Less Traveled and A World Waiting to Be Born This is a compelling story from someone whos actually lived it. Bill Arnolds hard-nosed humanism is that rare blend of respect and trust, rights and responsibility. The results speak for themselves. Arnold and Plas know their stuff. Nancy K. Austin Coauthor, A Passion for Excellence Bill Arnold has turned the corporate pyramid upside-down. He has opened his office to everyone, and he has spread decision-making responsibility throughout his organization Bill Arnold has proved that it doesnt need to be, and shouldnt be, lonely at the top. Vernon R. Loucks, Jr. Chairman and Chief Executive Officer Baxter International Inc. This is an exciting book. Its an inspiring story of leadership and success. If anyone still needs proof that a people-oriented focus on quality works, this compelling description of the transformation of Centennial Medical Center should do it. Dean O. Morton Executive Vice President and Chief Operating Officer Hewlett-Packard Main Selection of the Newbridge Executive Program